The ISO/IEC 20000 Auditor certifications are credentials for professionals needing to audit an Service Management System (SMS) and, in case of the "ISO 20000 Lead Auditor" Certification, able to manage a team of auditors.
The principal competencies and knowledge skills needed by the market are the ability to proficiently plan and perform audits compliant with the certification process of the ISO/IEC 20000:2011 standard and to master the audit techniques and to manage (or be part of) audit teams and audit program.
Improving corporate image and credibility
Adoption of an integrated process to the delivery of IT services
Reduction in response times and interruptions to IT service
Improved management of costs, leading to financial savings
Ensuring legislative awareness and compliance
Protecting the company, assets, shareholders and directors
Increased customer satisfaction from internal and/or external customers
Enhanced customer satisfaction that improves client retention
Consistency in the delivery of your service or product